On Saturday (4/04/15), me and my partner once again visited the workshop to observe how it operates. We were shown the different areas of the premises which included a small reception area, waiting area, workshop servicing bays, and a storage area for both parts and items that are to be disposed. The workshop operated on an appointment basis and once again the workload was flooding in for the staff. We then set up a time during the following week with the manager to interview him as we could get better thought-out answers if we all had a dedicated time to sit together and discuss.
We set up the date to today (8/04/15) and interviewed him and got more answers to how the workshop operated. It is now getting clearer with how the workshop uses the laws and its own policies to help enhance and promote the way it practices automotive services professionally. Keeping in line withe prescribed timeline, we have commenced the writing process and will piece together the information gathered from the workshop constituents as well as pieces from our research.
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