This week I've been looking into the laws which affect workshop business operation. The laws that were researched and discussed during the previous assignment are also applicable in this current assignment.
This is because they establish and provide a structure that the workshop can practice in. For example, with the Consumer Guarantees Act 1993 and Fair Trading Act 1986, they ensure that the workshop operates in the interest of the consumer with fair, honest and high standard of services. This can help protect both the customer and the workshop itself as guarantees and warranties will help ensure that both sides are in mutual understanding and agreement with one another of services rendered before a transaction takes place.
This whole process subsequently helps establish an ethical and professional framework that the workshop can practice in which then in turn provides a quality service. The next week, the aim is to look into other potential factors that also affect the successful operation of the workshop. These include education and advertising.
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